Return and Refund Policy
Xcakoosfcz® Return & Refund Policy
We want you to be completely satisfied with your purchase from Xcakoosfcz®. If you are not satisfied for any reason, we accept returns within 180 days of receiving your order.
Return Address
3/F, Building A, Factory Building,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District, Shenzhen, China
Postal Code: 50317
United States
Return Conditions
To be eligible for a return, items must meet the following requirements:
- Items must be in their original condition
- Items must be unused and undamaged
- Items must be returned in original packaging
Please include the following inside your return package:
- Your order number
- The reason for return
Order Cancellation
You may cancel your order within 2 days (48 hours) of placing it.
- If the order has not been shipped, we will cancel it within one business day.
- Once the order has been processed or shipped, cancellation may no longer be possible.
Return Shipping Costs
- If the return is initiated by the customer, the customer is responsible for return shipping costs.
- The exact shipping cost depends on the courier service selected.
If the return is due to our error (such as damaged items or incorrect products), we will cover the return shipping costs.
Refunds
Once your return is received and approved, your refund will be processed to your original payment method.
- Refund processing time: 5–10 business days
- The exact time may vary depending on your bank or payment provider
Refunds are always issued to the original payment method used at checkout.
You may receive a notification or SMS from your payment provider once the refund is completed.
Important Notes
- Please keep your proof of return shipment until your refund is completed.
- We are not responsible for lost return packages without tracking information.
Customer Support
If you have any questions, please contact our customer service team:
Email: service@xcakoosfcz.com
We are always happy to assist you.